Customer Service

In our effort to grow your business, we never lose sight of your customers. Our international exposure and alliances give us access to state of the art know-how.

CUSTOMER SERVICE EXPERTISE and long professional experience is the combination that you need in dealing efficiently with issues like:

• • Customer Satisfaction
• • Customer Value
• • Customer loyalty
• • Customer Segmentation
• • Customer process optimization
• • Customer Orientation
• • Customer service for after sales
• • Customer Service for retail partners
• • Customer Service : Management Objectives and vision development

Do you think any of these issues need improvement in you company?

ANALYSIS
Our research-based approach reveals critical insights about your customers’ behavior. Their needs, hopes, desires. We put the right tools in your hands, and you will sell the stuff you want to. Isn’t that why you are in business ?

• • What do our Customers want ? Customer expectations research & analysis
• • Are Customers satisfied ? C.S. Satisfaction & loyalty research
• • Who are our customers ? Profile analysis
• • Customer segmentation & Data Mining
• • How are Customers served today ? Customer barometer

IMPLEMENTATION
You are not alone in your confusion, -our implementation practice works for you.

• • Customer Standards Development
• • Measuring Systems Development
• • Process & Systems Development
• • Customer Relationship Management
• • Training & Motivating Staff